LEGAL POLICY

Licensed Medical Tourism Company

Seoul Guide Medical is an incorporated legal entity in South Korea based in Seoul. Under Korean law, all documentation has been granted and a medical tourism certificate granted. SGM is fully insured as required by the National Korean Government.

 

Payment Policy

Payment for all procedures must be done before treatment starts.  Clinics normally accept: cash, bank transfer and credit card payments. If you are visiting us from outside Korea, please ensure your credit card company knows you will use it in Korea and have the appropriate limit set to cover your procedure fees. To ensure a surgery date, you will need to send in a deposit usually 10% of the total fee. Otherwise, your surgery date will not be guaranteed. Consultations are provided free of charge by Seoul Guide Medical and the deposit is to book a procedure day and time at your chosen clinic.

 

Refund Policy

No refund will be made once the surgery has begun. Deposits paid are classified as non-refundable as those deposits are used to fix a schedule for your surgery.

Partial deposit refund policy:

72+ hours notice before treatment – 90% refund

48-72 hours notice before treatment- 50% refund

24-48 hours notice before treatment – 20% refund

0-24 hours notice before treatment OR partial/full refund request after start of treatment- 0% refund

All cancellations must have written notice associated with them. The amount of refund made for the deposit follows the refund policy stated above.

This policy is in compliance with the 2014-4 Korea Consumer Agency, legislation and under Korean Law.